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NJWATER Training

Published on Thursday, December 21, 2017

Customer Complaints About Water Quality :Sponsored By: The North Jersey Water Conference and the NJ Water Association

January 18, 2018 – East Hanover Fire Department, 323 Ridgedale Ave., East Hanover Twsp., Morris County

Event date: 1/18/2018 8:30 AM - 1:15 PM Export event

Download Agenda (PDF) 

Sponsored By: The North Jersey Water Conference and the NJ Water Association

Course Objective

The attendees should be able to accomplish the following:
1. Learn how to respond more effectively to customer complaints.
2. Learn how to diagnose causes of complaints.
3. Develop a more proactive approach toward customer complaints about water quality.

Questions addressed in this course:
• Why track customer complaints?
• What application do the SMCLs provide?
• What value do complaints provide?
• What are the different types of complaints?
• How do we respond to complaints?
• What are common causes in the distribution system?
• What are common causes in premise plumbing?

Accreditation:

4.0 Training Contact Hours for NJ-Licensed Water Operators. TCH Course Number 04-121701-10.
2.0 Mgt., 2.0 Tech. Hours toward license renewal for NJ Certified Public Works Manager. Course #DLGS-NJWA-138

Date and Location:
January 18, 2018 – East Hanover Fire Department, 323 Ridgedale Ave., East Hanover Twsp., Morris County

 

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Author: NJ Water Web Support

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